FAQ

Thank you for contacting us! Do you have a question about your package? Please first read our FAQ, which answers the most frequently asked questions. Can't find your answer? Feel free to contact us anytime.

Where is my package?
After placing an order, it usually takes 1-2 business days to process your order and 4-6 business days to deliver, provided you order before 5:00 PM. If this time has passed, please contact our customer service.

Where can I find my tracking number?
Once your order has shipped, you'll automatically receive a tracking number. Check your spam folder, as our emails sometimes end up there. Please note that it may take a while for the tracking link to become active.

How can I track my order?
You can track your order using the tracking number you received by email. Enter the tracking number on our tracking page to see the status of your delivery. You can do this on this page .

I am not satisfied with my package
Visit our Returns & Exchanges page to return your package.

If you can't find the answer to your question, you can always contact us:

Address: Van Speyckstraat 31, 5912 EL Venlo, Netherlands

Email: support@ornamy.com

Phone: +3197010265245

Company name: Ornamy

Customer Service Opening Hours:

• Monday to Friday: 8:00 AM to 6:00 PM
• Saturday and Sunday: 10:00 to 16:00

We will respond to your inquiry within 24 hours.